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FAQ

Frequently Asked Questions and answers for tenants and site visitors.

Where do I mail my rent payment?
How do I order additional suite keys and/or access cards?
How do I request service in my suite?
How do I order new signage?
What do I do in the event of an emergency? 
What is the procedure to gain access to the telephone/electrical rooms?
Can the freight elevator be reserved?  What is the procedure?
Is there a catering service within the building? 
What is the procedure for moving in or out of the building?
How do I arrange to have the carpet cleaned in my suite?
What do I do if I have excess trash, boxes or packing materials to be disposed of?
Where can I recycle telephones and computer equipment?
How do you handle parking enforcement?
Do the Livonia Police assist with keys locked in a vehicle?
I had a minor traffic accident in the parking lot, can you send a police car to take the report?
Where can I obtain a copy of a traffic accident report or a criminal incident report?
Can I make renovations to my suite?
Is there a Lost & Found?
Are there any high-speed internet providers in the building?
Where do I mail my rent payment?
 

For tenants at

20255

Victor Parkway

 

For tenants at

20555

Victor Parkway

Department 77107   Department 77100
20255 Development Associates, L.L.C.   20555 Development Associates, L.L.C.
P.O. Box 77000   P.O. Box 77000
Detroit, MI  48277-0107   Detroit, MI  48277-0107
  • Invoices are sent to the address provided in your lease.  To change the address information for billing, forward a request on letterhead to the Property Manager.

  • The Tenant will be requested to identify a primary contact person who will be responsible for the lease billings and account inquiries.

  • Rent payments are due to the lockbox prior to the 1st of each month, with or without the monthly invoice.  To prevent a misapplication of payments to your account, each payment should include a description of what is being paid with the payment.

  • Rent invoices are not required but are provided as a courtesy.

  • Refer to the lease for information on late fee assessments.

  • Tenants are encouraged to establish an Electronic Funds Transfer account.  Contact the Property Management Office for information.

How do I order additional suite keys and/or access cards?

Fill out the request form and fax it to the Property Management Office @ 734-953-9978.  There is a nominal service charge.

How do I request service in my suite?

Click here and fill out the Service Request Form which will be e-mailed, or fill out a printable Service Request Form and fax it to the Property Management Office @ 734-953-9978.

How do I order new signage?

Click here and fill out the request form which will be e-mailed, or fax it to the Property Management Office @ 734-953-9978.

What do I do in the event of an emergency? 

Call 911, if appropriate (fire, medical emergency, police) and call 734-953-9997 and follow the instructions for emergencies.

Please refer to the Tenant Handbook for additional information.

What is the procedure to gain access to the telephone/electrical rooms?

Please call the management office @ 734-953-9997, Monday through Friday, 8:00 a.m. to 5:00 p.m. and we will unlock the appropriate telephone/electrical room.  Tenants should notify the Property Management Office as soon as possible to prevent delays in gaining access.  Building staff may be on another assignment and not able to provide immediate access to your vendor.

Can the freight elevator be reserved?  What is the procedure?

Yes, the freight elevator can be reserved. All major moving can only be done after 5:30p.m. and prior to 7:30 a.m.. Click here and fill out the Service Request to e-mail or fill out the Request Form and fax it to management office @ 734-953-9978.

Is there a catering service within the building? 

Yes, Victor Corporate Cafe located in Suite 175 in 20555 Victor Parkway.  See Amenities for more information.

What is the procedure for moving in or out of the building?

All major moving activity must be done scheduled and approved by the Property Manager.  Click here and fill out the Service Request Form or fill out a printable version and fax it to the management office @734-953-9978, which will schedule your move and reserve the freight elevator for your use.  More information on Move In/Move Out procedures.

How do I arrange to have the carpet cleaned in my suite?

Carpet cleaning is the tenant's responsibility.  You may contact the Property Management Office to obtain a list of contractors or you may use any contractor you choose, but all contractors must comply with our Vendor Insurance Requirements.  Access to water and drainage must be arranged through the Property Management Office.  The tenant is responsible for providing both building and suite access.  We do not issue access cards to vendors.

What do I do if I have excess trash, boxes or packing materials to be disposed of?

Notify the property management office.  Depending on what you have, we may be able to remove it during the day.  Typically this would occur at night by the janitorial crew.

Orange "Trash" stickers are available to place on boxes to be thrown out.  You should designate an area within your suite to place excess garbage for the night cleaning crew to dispose of.  Nothing is to be placed in the common area hallways for disposal.  Packing materials ( i.e. pallets; moving boxes) must be disposed of by whoever delivered it for the tenant.

Instructions for the cleaning crew are not to throw anything away that isn't in a trash container or clearly marked "Trash" with an orange sticker.  It is better to explain why we didn't take something out than it is to rummage through dumpsters looking for a box or paperwork.

Where can I recycle telephones and computer equipment?

The U.S. Environmental Protection Agency has new rules regarding the disposal of this type of equipment.  You may be eligible for a tax write-off if you donate them to a charity.  Visit Charitable Recycling or Plug In to Recycling for more information.

How do you handle parking enforcement?

The cars of Tenants who park in reserved spaces may be stickered and/or towed.  Handicap parking violations may be  issued by the Livonia Police.  Vehicles parked or standing in the Fire Lanes will be towed.  Overnight and long-term parking for corporate vehicles requires written authorization from the Property Manager.  We do monitor for abandoned vehicles and tow them.  All vehicles impounded are taken to Livonia Towing, located at 12955 Levan, Livonia, MI  48150, (734) 591-0457.

Do the Livonia Police assist with keys locked in a vehicle?

Only if you do not have power locks/windows and are willing to sign a waiver of liability.

I had a minor traffic accident in the parking lot, can you send a police car to take the report?

Because of the volume of traffic accidents, the police department requires all private property accident reports be completed at the police station.  Bring in your drivers' license, vehicle registration and insurance certificate along with any other information from the other driver (s) involved.  An officer at the police station will take the report.

Where can I obtain a copy of a traffic accident report or a criminal incident report?

Copies of reports can be obtained for a fee at the Livonia Police Department, Central Records Bureau, 8:00 am to 4:00 pm Monday - Friday.

Can I make renovations to my suite?

Tenants should refer to their lease first, but typically all renovations must be approved by the Owner.  Please contact the Property Manager if you plan to make renovations.

Is there a Lost & Found?

Occasionally items are turned into the Property Management Office.  You can contact them at 734-953-9997.

Are there any high-speed internet providers in the building?

Each Tenant makes their own arrangements for telecom and data service. 

Can I make suggestions for the website?

Absolutely. This website was developed for you and we encourage your comments.  Please email your suggestions to the Property Manager.

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SERVICE REQUESTS

Please remember that you may use the Service Request tab on the Navigation Menu, located at the left side of your screen, to send your service requests to us.

 


 

   
Victor Corporate Center
20255 Victor Parkway, Suite 165, Livonia, MI  48152
Phone: (734) 953-9997  FAX: (734) 953-9978
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